Getting Support

We're here to help

Whether you have a question about converting a document, need help with your account, or want to report an issue, you have three ways to reach us. Start with whichever is fastest for your situation.

1. Browse the help center

The fastest path for most questions. Visit help.gevell.com for guides, tutorials, and troubleshooting — pricing, integrations, WCAG compliance, and account setup.

2. File a bug report

Use the Bug icon at the bottom of any page to file a bug report directly. That route captures the page URL and browser context automatically, which speeds up debugging.

3. Email us directly

For anything the help center does not cover (billing disputes, custom integrations, urgent issues), email support@gevell.com. We aim to respond within one business day.

Tips for faster support

To help us resolve your issue quickly, please include:

• Your account email address — so we can look up your account
• The file name — if your question is about a specific conversion
• What you expected to happen — and what actually happened
• Screenshots — especially for display or formatting issues
• The page URL — if you are reporting something visible on the website

Response times

We aim to respond to all human-routed support requests within one business day. Complex issues may take longer to investigate, but we will keep you updated on progress. Our help center is available 24/7.