Getting Support

We're here to help

Whether you have a question about converting a document, need help with your account, or want to report an issue, you have three ways to reach us. Start with whichever is fastest for your situation.

1. Ask the AI assistant

The fastest path for product questions. Open support.theaccessible.org and ask anything — pricing, integrations, WCAG compliance, account setup. The assistant is trained on our docs and product surface and answers in seconds. If it cannot answer, it will tell you and point you at the contact form on the same page.

2. Submit a support request online

For anything an AI cannot handle (billing disputes, custom integrations, urgent issues), use the contact form at the bottom of support.theaccessible.org. Pick a subject, write a few sentences, and a real person will reply by email — typically within one business day.

You can also use the Bug icon at the bottom of any page to file a bug report directly. That route captures the page URL and browser context automatically, which speeds up debugging.

3. Email us directly

For anything else, email support@theaccessible.org. We aim to respond within one business day.

Tips for faster support

To help us resolve your issue quickly, please include:

• Your account email address — so we can look up your account
• The file name — if your question is about a specific conversion
• What you expected to happen — and what actually happened
• Screenshots — especially for display or formatting issues
• The page URL — if you are reporting something visible on the website

Response times

We aim to respond to all human-routed support requests within one business day. Complex issues may take longer to investigate, but we will keep you updated on progress. The AI assistant responds in seconds and is available 24/7.