Support
Getting Support
How to reach our support team via our online form or email
We're here to help
Whether you have a question about converting a document, need help with your account, or want to report an issue, our support team is ready to assist you.
Contact us by email
Send us an email anytime at support@theaccessible.com. We typically respond within one business day.
Submit a support request online
Use our [online support form] by clicking on the Bug icon on the bottom of any page to send us a message directly from the website. Just provide your name, email address, and a description of your question or issue. Our team will follow up with you by email.
Tips for faster support
To help us resolve your issue quickly, please include the following details when reaching out:
- Your account email address — so we can look up your account
- The file name — if your question is about a specific conversion
- What you expected to happen — and what actually happened
- Screenshots — if applicable, especially for display or formatting issues
Response times
We aim to respond to all support requests within one business day. Complex issues may take longer to investigate, but we will keep you updated on our progress.