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Privacy Policy

Last updated: March 9, 2026

1. Introduction

The Accessible Org ("we," "us," or "our") operates The Accessible Org ("the Service"). This Privacy Policy explains how we collect, use, store, and protect your information when you use the Service.

2. Information We Collect

Account Information

When you create an account, we collect your email address and, if you sign in via Google, your name and profile photo as provided by Google. We do not store your Google password.

Uploaded Documents

When you use the Service, you upload PDF files for accessibility conversion. These documents are processed by our systems and may be temporarily stored during conversion. Converted output files are stored in your account until you delete them.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, conversion settings, file sizes, and processing times. This data helps us improve the Service and diagnose issues.

Payment Information

If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your credit card number. We receive and store your billing name, email, and subscription status from Stripe.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process your document conversions
  • Manage your account and provide customer support
  • Process payments and prevent fraud
  • Send transactional emails (account verification, conversion status, billing)
  • Monitor service performance and diagnose technical issues
  • Comply with legal obligations

We do not sell your personal information. We do not use your uploaded documents to train AI models.

4. Third-Party Services

The Service uses the following third-party providers to operate. Each provider has its own privacy policy governing how they handle data:

  • Supabase — authentication and database hosting
  • Cloudflare — content delivery, file storage, and edge computing
  • Google — OAuth sign-in (when you choose "Continue with Google")
  • Stripe — payment processing
  • Anthropic (Claude) — AI-powered document analysis and image descriptions
  • Google Gemini — AI-powered document processing
  • Resend — transactional email delivery

Document content may be sent to AI providers (Anthropic, Google) for processing during conversion. These providers process data according to their API terms and do not retain your content for model training.

5. Data Retention

Your account information is retained for as long as your account is active. Uploaded documents and converted files are retained until you delete them or close your account. Usage logs are retained for up to 90 days. Payment records are retained as required by tax and financial regulations.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS), encrypted storage, and access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your account and associated data
  • Export your data in a portable format
  • Object to certain processing of your information

To exercise any of these rights, contact us at support@accessiblepdf.com. We will respond within 30 days.

8. Cookies and Local Storage

The Service uses essential cookies and browser local storage to maintain your authentication session and remember your preferences. We do not use advertising or tracking cookies. No third-party analytics scripts are loaded.

9. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use after changes take effect constitutes acceptance of the updated policy.

11. Contact

For questions or concerns about this Privacy Policy or our data practices, contact us at support@accessiblepdf.com.